Around an hour ago, I posted Tales Of A Sony Ericsson XPERIA X1. Since then I’ve already received one comment from Michaela Conley. I also have finished having another conversation with Sony Ericsson that has only proved how not helpful their customer service department is.
After waiting for about 30 seconds, a sales representative picks up the phone and then attempts to find my information in her computer. She tells me that there is no records of Rohan Kapoor with my phone number. I ask her to try again and oddly enough there pop-ups the records relating to this problem. After explaining the situation to her, she informs me that there is still no change in the status and that the representative who told me I would receive the XPERIA X1 today was mistaken and the true policy is 3-5 business days, not 3 business days. After I requested more information from her, she put me on hold for several minutes while she attempted to find the information. After returning from placing me hold, she informed me that the computer had no records indicating shipped or not shipped status and as such couldn’t help me. Furthermore, she informed me that the person responsible for this data was not in today. She however told me that she is bringing this up to her supervisor’s attention and said that within the next 24-48 hours, I should have an email with up to date information.
As I have mentioned multiple times already. the quality of Sony Ericsson’s support has seriously declined within the last 2 months. If it is taking them this long to figure out whether they have shipped out a replacement or not is a little scary. It makes you wonder what they are actually doing if they can’t readily provide this information to a customer, especially one, who paid this large a sum for their best phone.
As I said in my comment response to Michaela Conley,
At this point, Sony Ericsson will have to do a lot to make up for this injustice towards me as an XPERIA Owner, or I may end up taking my business somewhere else!