Tag Archives: email

Domain Change…

When I first started this blog, I owned the domain http://rohan-kapoor.com. I wanted the domain https://rohankapoor.com but unfortunately for me (at the time) the domain was owned by another Rohan Kapoor who co-incidently wasn’t using it for anything. Strangely enough, when I checked the whois records last June, I surprising found that the domain https://rohankapoor.com was available! I bought it at that time and have since been redirecting it to http://rohan-kapoor.com. Some of you may have noticed that now the exact opposite has happened. Instead I’m now redirecting from http://rohan-kapoor.com to https://rohankapoor.com. My reasoning behind that change was that the domain https://rohankapoor.com looks much better than the same domain with a dash in it. It also makes it easier to find according to many of my friends. Therefore to make it easier for friends and colleagues to find me online, I decided to move my blog over to https://rohankapoor.com. On the webserver end, this is actually so easy it’s almost a joke! As I’m running Domain Mapping to map the blog to the domain, I just simply removed the dash that the domain was mapped to and it just works! I’ve requested google to make the needed changes on their end to move the site over within their database. According to Google’s Webmaster Tools, this process is likely to take 3 months to get completed! Additionally, I need to change out the links on many of the sites I’ve worked on to say https://rohankapoor.com instead of the old address. There should be no problem contacting me because of the domain change as the two email addresses and domains are run seamlessly through Google’s Apps Service! My plan is to keep everything on https://rohankapoor.com for now!

In regards to the many subdomains of http://rohan-kapoor.com, currently they are going to stay at http://rohan-kapoor.com though at some point I will transition them over to https://rohankapoor.com. The old addresses will be seamlessly redirected with 301 Redirects which should cause no problems to the end users!

It’s good to finally be moving everything to the https://rohankapoor.com domain name! It seems more professional, you know?

Sony Ericsson XPERIA X1… The Plot Thickens

3 Replies

Part 1: Tales of a Sony Ericsson XPERIA X1

Part 2: Sony Ericsson XPERIA X1… The Plot Thickens (this post)

Part 3: Conclusion to My Sony Ericsson XPERIA Repair Woes

Around an hour ago, I posted Tales Of A Sony Ericsson XPERIA X1. Since then I’ve already received one comment from Michaela Conley. I also have finished having another conversation with Sony Ericsson that has only proved how not helpful their customer service department is.

After waiting for about 30 seconds, a sales representative picks up the phone and then attempts to find my information in her computer. She tells me that there is no records of Rohan Kapoor with my phone number. I ask her to try again and oddly enough there pop-ups the records relating to this problem. After explaining the situation to her, she informs me that there is still no change in the status and that the representative who told me I would receive the XPERIA X1 today was mistaken and the true policy is 3-5 business days, not 3 business days. After I requested more information from her, she put me on hold for several minutes while she attempted to find the information. After returning from placing me hold, she informed me that the computer had no records indicating shipped or not shipped status and as such couldn’t help me. Furthermore, she informed me that the person responsible for this data was not in today. She however told me that she is bringing this up to her supervisor’s attention and said that within the next 24-48 hours, I should have an email with up to date information.

As I have mentioned multiple times already. the quality of Sony Ericsson’s support has seriously declined within the last 2 months. If it is taking them this long to figure out whether they have shipped out a replacement or not is a little scary. It makes you wonder what they are actually doing if they can’t readily provide this information to a customer, especially one, who paid this large a sum for their best phone.

As I said in my comment response to Michaela Conley,

At this point, Sony Ericsson will have to do a lot to make up for this injustice towards me as an XPERIA Owner, or I may end up taking my business somewhere else!

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